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Privacy Policy

User Information

Vivid Experience are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information in enquiry forms via our website, in order to process your enquiry . This information is used for the purposes of enquiry response. We will retain certain personal information in order to inform you of future Vivid Experience services. If you do not wish us not to retain this information, please contact us. Vivid Experience will annually contact users to check you are still interested in receiving information regarding our services. We do not share information with any other parties.

The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Newsletters and Updates

Vivid Experience may send out e-mails with updates and special offers on all our services. Users are given the option to opt-out of these e-mails if required. This information is only used by the owner of the site for marketing event related products and services.


Occasionally Vivid Experience will request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary. Survey information is used for purposes of monitoring or improving the use and satisfaction of our services. Users personally identifiable information is not shared with third parties.


All of users information, including any sensitive information, is restricted and for office use only in relation with the purpose of marketing or managing event related business or services.

Correcting, Updating, Deleting or Deactivating Personal Information

If a users personally identifiable information changes (such as phone, e-mail or postal address), or if a user no longer desires such services or no longer wants to be contacted in relation to the events or services offered they can contact Vivid Experience by phone, post, or via email.


We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.